Date of Last Revision: January 24th, 2014
Welcome to the Story & Heart community. Like any community, we are bustling with the activity of strangers and friends alike. Because strangers are only friends we haven’t met yet, we do our best to get to know you. This may mean in some cases collecting personal information, such as your name, email address or favorite color. This is not to say we are nosey, nor do we believe in gossiping about you when you aren’t in the room. We respect your privacy and your right to govern your personal information. Confiding it to us is an act of trust, which we take very seriously.
Our commitment to the privacy of children
Collection And Use Of Information
Story & Heart collects personally identifiable information in two instances: when you upload information to build your User Account; at checkout when you license any footage. In all instances, we insist upon honesty. The information you submit must be truthful and accurate, and it is your responsibility to maintain and update this information. If you provide information that is untrue, inaccurate or incomplete, Story & Heart has the right to limit, terminate or refuse your use of the site.
What we collect in general, and for your User Account
To set up your User Account and maximize the effectiveness of the Story & Heart website for yourself, we will collect your Full name; Company name (if applicable); Email address; Mailing Address; Telephone number; Order history; Cookie settings and meta-data; User Account password; Background Information attached by you to your User Account, such as your social media handles (Twitter, Google+, etc.).
Just in case you were wondering, Cookies are small data files containing information about you and your activities that is stored on your hard drive. Some cookies are used to make your User Account login easier, and others simply help remember which clips or mini stories you have waiting in your cart. Cookies also enable us to track your interaction with Story & Heart, allowing us to better tailor the experience to your needs.
What we collect when you purchase a license
When licensing any content from Story & Heart, we will collect your Credit card type; Credit card number; Credit card expiration date; Credit Card billing address; Credit card CSC code (card security code on back); the End license holder and any other specific information you provide when you make your purchase. Story & Heart uses appropriate credit card processing services to ensure your information remains secure and private.
How we use the collected information
For all Story & Heart users, our goal with this collection of information is to make your experience as smooth as possible. We use the information to communicate with you on User Account related matters; to check that a credit card is valid; to pay for your licenses; to provide you with order and billing history information; and generally just to be able to communicate easily with you.
Story & Heart will never sell, rent or otherwise disclose any of your personal information, including your email address, to any third party, unless you give us prior, explicit consent to act otherwise, unless we’re required by law to disclose it, for the performance our operations (such as hosting services, fraud protection, or collection of your account), if we’re acquired by an outside third party, or similar events.
As an interactive community, there may be instances where you may interact publicly, such as in gallery comments and on the blog. When you choose to post comments, your First Name will be made available for the public to read, collect or use. These posts will remain even if you cancel your account in the future.
Controlling Your Personal Information: Place of Processing & Transfer of information
Your personal information is held by us and processed on computers situated in the United States. However, personal information collected on this site may be stored and processed in any other country in which Story & Heart maintains facilities. By using our website, you consent to the storage, processing, and any transfer of information outside your country.
Security And Prevention Against Loss, Misuse Or Alteration Of Information
All information you provide to us is stored on secure servers that are protected in secure facilities including firewall protection.
Story & Heart has implemented such technology and security features, as well as strict internal guidelines, to safeguard the privacy of your personal information from unauthorized access or improper use. We will continue to enhance security as new technology becomes available.
For transmitting your personal information to us, we use a secure server that encrypts all of your personal information. This encryption process ensures that the information you give us is protected against unauthorized use.
While we make every effort to ensure that your information is secure on our system, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the security of any information you transmit to us, and you do this at your own risk.
Your Story & Heart User Account information is password-protected for your privacy and security. You can play an important role in keeping your personal information secure by maintaining its confidentiality. Please advise us immediately if there is any unauthorized use of your User Account by any other Internet user or any other breach of security.
Access authorization is granted to key Story & Heart staff only. Backups are run to prevent loss of information, and our Internet servers are housed in secure facilities.
We have security measures in place to protect our user database and access to this database is restricted internally. However, it remains each customer’s responsibility to protect against unauthorized access to your personal information; to ensure against any unauthorized use of the Story & Heart service, through the machine that you use while logged on to the Story & Heart website; to log off or exit from the Story & Heart website when not using it; and to keep any passwords secret.
Data Retention Period
Unless a User Account is created or you opt-in to receive emails from us, we will retain your personal information only as long as is necessary to fulfill your order, or as is required by applicable law, and then we will delete it.
Story & Heart reserves the right to include interactive advertising for other businesses on its website. However, no information will be given or sold to third parties for their own use.
Links To Third Party Sites
Our site may contain links to other websites. Story & Heart is not responsible for the privacy practices or the content of these web sites. Before disclosing your personal information on any other website, we recommend you examine their terms and conditions of use.
Credit Card information
Opt-In Policy & Your Ability To Edit Your Account
You can opt-in to receive emails from us. You can log-in to your account on the website to update the personal data you provided when you opted-in. All information is password-protected so no one can access the information but you. You may opt-out of receiving emails and cancel your account at any time.
Contacting Story & Heart
If you have any questions about this privacy statement, the practices of this site, or your dealings with Story & Heart, you can contact us at firstname.lastname@example.org. You can also use this address if you wish to request from Story & Heart a copy of the personal data we hold about you.
You can obtain further information on internet privacy and data protection from the Federal Trade Commission at: http://www.ftc.gov/bcp/menus/consumer/tech.shtm.
© 2014 Story & Heart LLC. All Rights Reserved.